Knowledge base
Answers to common questions.
How do I register a domain?
Search on the home page, add the name to your cart, create an account, add your registrant details and pay with Paystack. Your domain shows “Registration pending” until the registrar confirms it — usually within minutes — then “Active”.
How do I point my domain to my website?
Open My account → Domains → your domain → Nameservers. Enter the nameservers your host gives you (at least two). Changes can take up to 24 hours to spread across the internet.
How do renewals work?
We email you 30, 14, 7 and 1 day before expiry with a link to pay. We never charge your card automatically without a saved authorisation you agreed to.
How do I transfer a domain to or from you?
To us: unlock it at your current registrar, get the transfer code, and use “Transfer a domain”. Away from us: unlock it in your account and request the transfer code — we email it to your account address.
Rules for .ng and .com.ng
.ng domains are run by NiRA. Registrant details must be accurate; NiRA may suspend domains with false information.
My payment went through but the order says unpaid
We only mark an invoice paid after Paystack confirms it to our server. That usually takes seconds, sometimes a few minutes. If it still says unpaid after 30 minutes, open a support ticket with your payment reference.
Still stuck? Contact support.